HOLIDAY '22 ORDERS WILL BE SHIPPED FROM DEC 1 ONWARDS HOLIDAY '22 ORDERS WILL BE SHIPPED FROM DEC 1 ONWARDS

FAQ

What are your rates for custom orders?

For custom or MTO orders, you may send your inquiries at info@vaniaromoff.ph

For bespoke bridal orders, you may contact bridal@vaniaromoff.ph.

Kindly include pegs or image references if you can so we can provide you with a more accurate quotation. Our inboxes are open to all kinds of inquiries, concerns or questions to provide you the best service possible.

How can I book an appointment?

You may book an appointment through our website.

For custom or MTO: vaniaromoff.ph/pages/custom

For bespoke bridal: vaniaromoff.ph/pages/bridal

After booking, our team will reach out to you regarding your appointment. 

Are consultations done in-person or virtual?

We accommodate both in-person and virtual consultations.

Virtual consultations are conducted via Zoom unless otherwise stated. Kindly expect a Zoom link in your inbox once your appointment has been confirmed by our custom and bridal managers.

For clients abroad or outside of Metro Manila, you may also opt for online measurement-taking assistance and dress viewing. Feel free to let our team know what we can do to aid you in our custom process.

How long is the lead time?

Our custom design process typically takes 4-6 weeks including consultation, production lead time and 1-2 fitting schedules.

For custom bridal production, a special time frame is drafted depending on the design requirements and wedding details. 

Do you ship worldwide?

Yes, we ship worldwide via DHL Express.

How do I take my own measurements?

For the size chart, kindly refer to vaniaromoff.ph/pages/sizing for detailed instructions and size guide.

Do you offer alteration services?

Yes, we do. You may have your Vania Romoff items altered and adjusted to your preferred fit by emailing info@vaniaromoff.ph

Do you have a store?

We have 2 stores located in Rockwell Powerplant and Podium.

At Rockwell, you can find us on the 2F New Wing near The Grid. At Podium, you can find us on the 2F.

For any in-store inquiries such as the stock availability, purchases and reservations, you may directly contact our Personal Shopper using the following numbers:

VR Rockwell Personal Shopper +63 999 503 1222

VR Podium Personal Shopper +63 905 338 8502