FAQ

Do you accept custom orders for RTW styles?

Yes, we do! You may email our team at custom@vaniaromoff.ph for more information on our custom RTW rates and process.

Please note that for some styles, we won't be able to reproduce these using the same material due to fabric unavailability. However, we can always try to source something similar for you as an alternative.

How do I place a custom order?

For custom or made-to-order inquiries: custom@vaniaromoff.ph

For bespoke bridal inquiries: bridal@vaniaromoff.ph

Kindly include pegs or image references if you can so we can provide you with a more accurate quotation. Our inboxes are open to all kinds of inquiries, concerns or questions to provide you the best service possible.

How do I book a consultation with Vania?

You may book a virtual consultation with Vania through the following links:

For custom or MTO: vaniaromoff.ph/pages/custom

For bespoke bridal: vaniaromoff.ph/pages/bridal

After booking, our team will reach out to you regarding your appointment. 

Are consultations done in-person or virtual?

We accommodate both in-person and virtual consultations.

Virtual consultations are conducted via Zoom unless otherwise stated. Kindly expect a Zoom link in your inbox once your appointment has been confirmed by VR representative.

For clients abroad or outside of Metro Manila, you may opt for online measurement-taking assistance and dress viewing. Feel free to let our team know what we can do to aid you through the process.

How long is the lead time for custom orders?

Our custom design process typically takes 4-6 weeks including consultation, production lead time and 1-2 fitting schedules.

For custom bridal production, a special timeframe is drafted depending on the design requirements and wedding details. 

Do you offer alteration services?

Yes, we do for an additional service fee depending on the nature of the work. Our lead time for alterations is typically 2-3 weeks.

You may email our team at bridalstudio@vaniaromoff.ph to book an alterations appointment to adjust your VR piece to your preferred fit.

Where can I fit or view your Bridal Studio collection?

Currently, we're unable to accommodate fittings and viewings for our RTW Bridal or Bridal Studio. This can only be arranged once you place and confirm your order with us via our website.

Should there be an issue with your order, we can have this exchanged for another style within 7 days from delivery. In case there are any adjustments needed, we offer alterations services for an additional fee.

Do you ship worldwide?

Yes, we ship worldwide via DHL Express. You may refer to this page for more information on our shipping rates and timelines.

Please note our quotation for custom and bespoke bridal pieces do not include tax or custom duties. This, alongside delivery fees, will be shouldered by the client.

Where are your stores located?

We have 2 stores located in Rockwell Powerplant and Podium.

At Rockwell Powerplant, you can find us on the 2F New Wing across The Grid. At Podium, you can find us on the 2F. You may also refer to this page for more information on our stores.

For any in-store inquiries such as the stock availability, purchases and reservations, you may directly contact our personal shoppers using the following numbers:

VR Rockwell Personal Shopper: +63 999 503 1222

VR Podium Personal Shopper: +63 905 338 8502