Alterations & Exchange Policy

Alterations Policy

We accept minor repairs for our ready-to-wear pieces. Kindly proceed to our Rockwell or Greenbelt, or Shangri-La Plaza Studios for assistance or email us at store@vaniaromoff.ph. Additional fees will apply depending on the detail work.

Returns & Exchanges

Cancellations and refunds are not accepted. However, eligible items may be exchanged within 7 business days from the date of delivery. Exchanges due to a change of mind are not permitted.

To qualify for an exchange, the item must meet the following conditions:

The item does not fit.
The item has a manufacturing defect, subject to inspection and approval.
The item is in its original condition, with all tags intact, and has not been worn, washed, altered, or damaged.
The item was purchased at regular price. Sale items are not eligible for exchange.
Each order is eligible for one exchange only.

For footwear, we strongly recommend trying on the item only on a clean, carpeted surface. Photos may be requested prior to approval. Footwear showing any signs of wear, marks, or damage to the shoe or sole will not be accepted for exchange.

How to Request an Exchange

Please email store@vaniaromoff.ph for assistance with your exchange request. Once your exchange has been reviewed and approved, please follow the guidelines below:

Return the original item in its Vania Romoff packaging and ensure it is packed securely. A copy of your PayPal invoice should also be included in the package.
Requested replacement items are subject to availability.
Replacement items must be of equal or greater value than the original item purchased.
All shipping fees, taxes, customs duties, and other applicable charges related to the exchange will be shouldered by the customer.
Standard shipping lead times will apply to the replacement item.

Cancellations, returns, exchanges and refunds of orders will not be accepted for sale items. For further inquiries, you may reach us at store@vaniaromoff.ph.